What is ILLiad?

ILLiad is an electronic system for requesting materials from other libraries through Interlibrary Loan. ILLiad is an acronym for InterLibrary Loan internet accessible database.

What are the main features of ILLiad?

1. ILLiad makes it easy to submit and track interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.
2. You can get articles and other photocopies more quickly using Electronic Delivery.
3. You can check the status of your request(s) through the Web at any time from any location without having to contact the ILL Department.
4. Data about your request(s) is stored in a searchable database so we can respond quickly to your inquiries about your requests. We also gather statistical information about the performance of the libraries that lend to us, enabling us to ensure that material you request is delivered in the most timely manner possible.

Are there any disadvantages to the system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is both less trouble and more secure which requires you to enter your personal information with each new request.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. You are also able to update your interlibrary loan preferences and personal information.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice. No one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

In the event that you forget your password, please contact the Interlibrary Loan Office at (251) 380-3875. We can then reset your password allowing you temporary access to ILLiad. Change your password once you logon to ILLiad.

What Web browser should I use?

We recommend using the current version of either Microsoft Internet Explorer or Mozilla Firefox, or Safari.

Is security a problem if I use a public workstation?

Using a public computer is no more or less risky than checking messages, logging into personal accounts, or shopping online.

• If you're on campus, log off.
• If you're paranoid, reboot the computer.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests only long enough to comply with record keeping requirements of the United States copyright law.

What is electronic delivery?

Using ILLiad, we are able to offer you the option of electronic delivery of articles in PDF format. In the past we printed these articles before delivering them to you. You can read more about electronic delivery on the Electronic Delivery Information page.

Who do I contact if I have problems or questions about ILLiad?

For InterLibrary Loan Questions or system support call (251) 380-3875 or send a message to ill@shc.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID that is stored on your machine. You should be able to refuse this cookie and still use ILLiad without any problems.